Online retailers like H&M will charge fees

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Testing paid revenue in different countries: H&M boss Helena Helmersson.

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Ulrich Rotzingereconomic chief

In most cases, anyone who orders from online retailers can return products for free. Until now. Because a comeback revolution is about to take place here. First companies are free!

For example, returns are no longer valid for the Swedish clothing giant H&M. It is currently being tested in Norway and the UK. Whether other countries will be added depends on how customers react to it, says H&M CEO Helena Helmersson (49) in an interview with the American news agency Bloomberg. Apparently, the Swedish fashion giant is now also testing in Switzerland. On the H&M website, customers are informed of the return costs of 4.90 francs. “The amount will be deducted directly from the refund,” says the service section. However, returns are free for members of the H&M loyalty program.

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